Refund & Returns Policy

1. Overview

At Logarythms Chems, we are committed to supplying high-quality chemical products that meet industry standards. Due to the nature of our products, strict conditions apply to returns and refunds to ensure safety, compliance, and product integrity.

2. Non-Returnable Products

For safety and regulatory reasons, the following items are non-returnable and non-refundable:

• Chemicals that have been opened, used, or tampered with
• Products not stored under recommended conditions after delivery
• Custom or specially sourced products
• Bulk orders delivered as specified

3. Eligible Returns

Returns may be accepted only under the following conditions:

• Incorrect product supplied
• Damaged goods upon delivery
• Manufacturing defects

All claims must be reported within 48 hours of delivery.

4. Return Process

To initiate a return:

• Contact our team with order details and supporting images
• Await inspection and approval
• Do not return goods without authorization

Unauthorized returns will not be accepted.

5. Refund Policy

Once a return is approved and inspected, refunds may be processed under the following terms:

• Refunds are issued only for approved claims
• Processing time: 5–10 business days
• Refunds are issued via the original payment method

6. Shipping & Liability

Customers are responsible for ensuring correct delivery details. We are not liable for:

• Delays caused by third-party couriers
• Incorrect addresses provided by customers
• Improper storage after delivery

7. Quality Assurance

All products are inspected prior to dispatch. We maintain strict quality control measures to ensure consistency, safety, and compliance with industry standards.

8. Contact Information

For any return or refund enquiries:

📧 Email: sales@logarythmschems.com
📞 Phone: +27 727984554
📍 Address: 36 Pickering St, Newton Park, Port Elizabeth